Advanced Recording Solutions for Emergency Call Management

For 911, NG911, RapidSOS and CAD

Request a Quote

Eventide communications recording solutions are installed at thousands of 911 PSAPs, and support the emergency recording of calls on a wide range of 911 call taking systems. In each case, the NexLog DX-Series recording solution captures, records, and archives the 911 (or Next Gen IP-based 911) calls and metadata. The resulting emergency recordings are available immediately for instant recall, forensic replay, incident reconstruction, burn to CD/DVD/BluRay, and export. The same Eventide NexLog DX-Series recording solution can also record P25 and other radio systems, VoIP telephones, digital telephones, analog telephones, and PC screens.

Designed for Mission Critical 24/7 operation in emergency call-taking and dispatch centers.

Designed to support the recording of NG911 requests for assistance, using the SIPREC method
Eventide’s engineering team has actively participated at all relevant IP-based 911 interoperability “ICE” testing events.
Available with an advanced logging web-service interface for logging of incident-related events, and for programmatic retrieval of data and media.
Support the capture of voice and SMS (where available) via passive IP network connectivity.

RapidSOS Emergency Response Data Platform

NexLog DX-Series communications recorders support integration with the RapidSOS Emergency Response Data Platform, for capture and display of mobile 911 callers’ geo-location data (including breadcrumb tracking of mobile 911 callers).

Eventide Application Note: RapidSOS Integration

Intrado VIPER 911

Eventide is a participant in the A911 Alliance Member Program; Nexlog IP recording for VIPER 911 has been validated at the Intrado lab. NexLog DX-Series recording solutions fully support the recording of VIPER Call Taking via passive IP interface and CDR metadata integration.

Eventide Application Note – Intrado VIPER 911

ZETRON MAX Call Taking

Eventide Inc. is a Zetron partner and an OEM supplier of recording systems to Zetron. NexLog DX-Series recording solutions fully support the recording of MAX Call Taking via passive IP interfaces.

Eventide Application Note – Zetron MAX Call Taking
Eventide Application Note – Zetron MAX Call Taking SMS-to-911

Motorola Solutions – VESTA Solutions

Eventide Inc. is a licensee for the VESTA Solutions Inc. i3 SMS logging interface.

VESTA IP-based Systems: NexLog DX-Series recording solutions fully support the recording of IP-based VESTA systems via passive IP interfaces and the VESTA i3 SMS Logging interface.

Legacy VESTA Systems: NexLog DX-Series recording solutions also support the recording of legacy VESTA systems via passive analog interfaces.

Eventide Application Note: SMS-to-911 Recording for VESTA Solutions via i3 Logging Interface

Motorola Solutions – Spillman Flex CAD

NexLog DX-Series communications recorders offer optional integration with Spillman Flex CAD.

Eventide Application Note – CAD Integration for Spillman Flex

Tyler Technologies – New World Enterprise CAD

NexLog DX-Series communications recorders offer optional integration with Tyler – New World Enterprise CAD.

Eventide Application Note – Tyler Technologies New World Enterprise CAD

Comtech – Solacom Guardian 911

NexLog DX-Series recording solutions support the recording of Guardian 911 via passive IP interfaces and i3 Logging data. Eventide has extensive experience with recording of Solacom 911 systems.

Eventide Application Note – Comtech Solacom Guardian

Central Square – CAD Pro (by Zuercher)

NexLog DX-Series communications recorders offer optional API’s for recorder integration by Central Square – CAD Pro.

Eventide Application Note – Central Square CAD Pro (Zuercher)

Southern Software CAD

NexLog DX-Series communications recorders offer optional API’s for recorder integration by Southern Software CAD.

Eventide Application Note – Southern Software CAD

Central Square – CAD Enterprise (by Inform)

NexLog DX-Series communications recorders offer optional integration with Central Square – CAD Enterprise.

Eventide Application Note – Central Square CAD Enterprise (Inform)

Comtech – MicroDATA Call Handling

NexLog DX-Series recording solutions support the recording of microDATA Call Handling via passive IP interfaces.

Motorola Solutions – Call Works

NexLog DX-Series recording solutions support the recording of Motorola Call Works 911 via passive IP interfaces.

Emergitech IP911

NexLog DX-Series communications recorders support the recording of Emergitech IP911 via passive IP interfaces

MicroAutomation Omni911

NexLog DX-Series communications recorders support recording of MicroAutomation Omni911 via IP interfaces.

GeoConex CAD

NexLog DX-Series communications recorders offer optional integration with GeoConex CAD.

Central Square – Sungard CAD

NexLog DX-Series communications recorders offer optional interoperability with Central Square – Sungard CAD.

Hexagon CAD

NexLog DX-Series communications recorders offer optional integration with Hexagon CAD.

RapidDeploy Nimbus Cloud Aided Dispatch

Eventide offers a powerful integration to the RapidDeploy Nimbus Cloud Aided Dispatch (CAD) solution. With this integration, the dispatched location is both searchable and viewable on a map using the MediaWorks DX Incident Replay software with Geo-search enabled. Other data that can be tagged to a recording includes Incident ID, Call Type, Caller Info, Agent ID, Units Dispatched, CAD Notes and more. This Nimbus CAD integration is now available for NexLog DX-Series recording solutions.