Advanced Recording Solutions for Emergency Call Management
For 911, NG911, RapidSOS and CAD
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Eventide communications recording solutions are installed at thousands of 911 PSAPs, and support the emergency recording of calls on a wide range of 911 call taking systems. In each case, the NexLog DX-Series recording solution captures, records, and archives the 911 (or Next Gen IP-based 911) calls and metadata. The resulting emergency recordings are available immediately for instant recall, forensic replay, incident reconstruction, burn to CD/DVD/BluRay, and export. The same Eventide NexLog DX-Series recording solution can also record P25 and other radio systems, VoIP telephones, digital telephones, analog telephones, and PC screens.
Designed for Mission Critical 24/7 operation in emergency call-taking and dispatch centers.
- Designed to support the recording of NG911 requests for assistance, using the SIPREC method
- Eventide’s engineering team has actively participated at all relevant IP-based 911 interoperability “ICE” testing events.
- Available with an advanced logging web-service interface for logging of incident-related events, and for programmatic retrieval of data and media.
- Support the capture of voice and SMS (where available) via passive IP network connectivity.
RapidSOS Emergency Response Data Platform
NexLog DX-Series communications recorders support integration with the RapidSOS Emergency Response Data Platform, for capture and display of mobile 911 callers’ geo-location data (including breadcrumb tracking of mobile 911 callers).
Intrado VIPER 911
Eventide is a participant in the A911 Alliance Member Program; Nexlog IP recording for VIPER 911 has been validated at the Intrado lab. NexLog DX-Series recording solutions fully support the recording of VIPER Call Taking via passive IP interface and CDR metadata integration.
ZETRON MAX Call Taking
Eventide Inc. is a Zetron partner and an OEM supplier of recording systems to Zetron. NexLog DX-Series recording solutions fully support the recording of MAX Call Taking via passive IP interfaces.
Eventide Application Note – Zetron MAX Call Taking
Eventide Application Note – Zetron MAX Call Taking SMS-to-911
Motorola Solutions – VESTA Solutions
Eventide Inc. is a licensee for the VESTA Solutions Inc. i3 SMS logging interface.
VESTA IP-based Systems: NexLog DX-Series recording solutions fully support the recording of IP-based VESTA systems via passive IP interfaces and the VESTA i3 SMS Logging interface.
Legacy VESTA Systems: NexLog DX-Series recording solutions also support the recording of legacy VESTA systems via passive analog interfaces.
Eventide Application Note: SMS-to-911 Recording for VESTA Solutions via i3 Logging Interface
Motorola Solutions – Spillman Flex CAD
NexLog DX-Series communications recorders offer optional integration with Spillman Flex CAD.
Eventide Application Note – CAD Integration for Spillman Flex
Tyler Technologies – New World Enterprise CAD
NexLog DX-Series communications recorders offer optional integration with Tyler – New World Enterprise CAD.
Eventide Application Note – Tyler Technologies New World Enterprise CAD
Comtech – Solacom Guardian 911
NexLog DX-Series recording solutions support the recording of Guardian 911 via passive IP interfaces and i3 Logging data. Eventide has extensive experience with recording of Solacom 911 systems.
Central Square – CAD Pro (by Zuercher)
NexLog DX-Series communications recorders offer optional API’s for recorder integration by Central Square – CAD Pro.
Eventide Application Note – Central Square CAD Pro (Zuercher)
Southern Software CAD
NexLog DX-Series communications recorders offer optional API’s for recorder integration by Southern Software CAD.
Central Square – CAD Enterprise (by Inform)
NexLog DX-Series communications recorders offer optional integration with Central Square – CAD Enterprise.
Eventide Application Note – Central Square CAD Enterprise (Inform)
Comtech – MicroDATA Call Handling
NexLog DX-Series recording solutions support the recording of microDATA Call Handling via passive IP interfaces.
Motorola Solutions – Call Works
NexLog DX-Series recording solutions support the recording of Motorola Call Works 911 via passive IP interfaces.
Emergitech IP911
NexLog DX-Series communications recorders support the recording of Emergitech IP911 via passive IP interfaces
MicroAutomation Omni911
NexLog DX-Series communications recorders support recording of MicroAutomation Omni911 via IP interfaces.
GeoConex CAD
NexLog DX-Series communications recorders offer optional integration with GeoConex CAD.
Central Square – Sungard CAD
NexLog DX-Series communications recorders offer optional interoperability with Central Square – Sungard CAD.
Hexagon CAD
NexLog DX-Series communications recorders offer optional integration with Hexagon CAD.
RapidDeploy Nimbus Cloud Aided Dispatch
Eventide offers a powerful integration to the RapidDeploy Nimbus Cloud Aided Dispatch (CAD) solution. With this integration, the dispatched location is both searchable and viewable on a map using the MediaWorks DX Incident Replay software with Geo-search enabled. Other data that can be tagged to a recording includes Incident ID, Call Type, Caller Info, Agent ID, Units Dispatched, CAD Notes and more. This Nimbus CAD integration is now available for NexLog DX-Series recording solutions.
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