Advanced Recording Solutions for Emergency Call Management

For 911, Next Gen 911, RapidSOS and CAD

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Eventide communications recording solutions are installed at over 3,000 9-1-1 PSAPs, and support the recording of calls on a wide range of 9-1-1 call taking systems. In each case, the NexLog DX-Series recording solution captures, records, and archives the 9-1-1 (or next gen IP-based 9-1-1) calls and metadata. The resulting recordings are available immediately for instant recall, forensic replay, incident reconstruction, burn to CD/DVD/BluRay, and export. The same Eventide NexLog DX-Series recording solution can also record P25 and other radio systems, VoIP telephones, digital telephones, analog telephones, and PC screens.

Call Recording and Logging for Next Gen IP-based 9-1-1 PSAP Systems: Eventide NexLog DX-Series recording solutions have been designed to support the recording of next gen IP-based 9-1-1 requests for assistance, using the SIPREC method of active IP media recording. Eventide’s engineering team has actively participated at all relevant IP-based 9-1-1 interoperability “ICE” testing events. NexLog DX-Series recording solutions are also available with an advanced logging web-service interface for logging of incident-related events, and for programmatic retrieval of data and media. For interim IP-based call-handling systems, Eventide NexLog DX-Series recording solutions support the capture of voice and SMS (where available) via passive IP network connectivity.

Eventide NexLog DX-Series recording solutions can record from almost every type of 9-1-1 call handling system, including (but not limited to) the following:

RapidSOS Emergency Response Data Platform

Eventide is a RapidSOS Ready Partner. Our NexLog DX-Series communications recorders support tight integration with the RapidSOS Emergency Response Data Platform, for capture and display of mobile 9-1-1 callers’ geo-location data (including breadcrumb tracking of mobile 9-1-1 callers). Contact Eventide for a demonstration.

Eventide Application Note:  RapidSOS Integration

Motorola Solutions – VESTA Solutions

Eventide Inc. is a licensee for the VESTA Solutions Inc. i3 SMS logging interface.

VESTA IP-based Systems:  NexLog DX-Series recording solutions fully support the recording of IP-based VESTA systems via passive IP interfaces and the VESTA i3 SMS Logging interface. 

Legacy VESTA Systems: NexLog DX-Series recording solutions also support the recording of legacy VESTA systems via passive analog interfaces.

Eventide Application Note:  SMS-to-911 Recording for VESTA Solutions via i3 Logging Interface

Comtech – Solacom Guardian 9-1-1

NexLog DX-Series recording solutions support the recording of Guardian 9-1-1 via passive IP interfaces and i3 Logging data. Eventide has extensive experience with recording of Solacom 9-1-1 systems. 

Eventide Application Note – Comtech Solacom Guardian

Motorola Solutions – Call Works

NexLog DX-Series recording solutions support the recording of Motorola Call Works 9-1-1 via passive IP interfaces.

Emergitech IP9-1-1

NexLog DX-Series communications recorders support the recording of Emergitech IP9-1-1 via passive IP interfaces

Motorola Solutions – Spillman Flex CAD

NexLog DX-Series communications recorders offer optional integration with Spillman Flex CAD.

Eventide Application Note – CAD Integration for Spillman Flex

Central Square – CAD Enterprise (by Inform)

NexLog DX-Series communications recorders offer optional integration with Central Square – CAD Enterprise.

Eventide Application Note – Central Square CAD Enterprise (Inform)

Central Square – Sungard CAD

NexLog DX-Series communications recorders offer optional interoperability with Central Square – Sungard CAD.

RapidDeploy Nimbus Cloud Aided Dispatch

Eventide offers a powerful integration to the RapidDeploy Nimbus Cloud Aided Dispatch (CAD) solution. With this integration, the dispatched location is both searchable and viewable on a map using the MediaWorks DX Incident Replay software with Geo-search enabled. Other data that can be tagged to a recording includes Incident ID, Call Type, Caller Info, Agent ID, Units Dispatched, CAD Notes and more. This Nimbus CAD integration is now available for NexLog DX-Series recording solutions.

Intrado VIPER 9-1-1

Eventide is a participant in the A9-1-1 Alliance Member Program; Nexlog IP recording for VIPER 9-1-1 has been validated at the Intrado lab. NexLog DX-Series recording solutions fully support the recording of VIPER Call Taking via passive IP interface and CDR metadata integration.

Eventide Application Note – Intrado VIPER 911

ZETRON MAX Call Taking

Eventide Inc. is a Zetron partner and an OEM supplier of recording systems to Zetron. NexLog DX-Series recording solutions fully support the recording of MAX Call Taking via passive IP interfaces.

Eventide Application Note – Zetron MAX Call Taking
Eventide Application Note – Zetron MAX Call Taking SMS-to-911

Comtech – MicroDATA Call Handling

NexLog DX-Series recording solutions support the recording of microDATA Call Handling via passive IP interfaces.

MicroAutomation Omni911

NexLog DX-Series communications recorders support recording of MicroAutomation Omni911 via IP interfaces.

Central Square – CAD Pro (by Zuercher)

NexLog DX-Series communications recorders offer optional API’s for recorder integration by Central Square – CAD Pro.

Eventide Application Note – Central Square CAD Pro (Zuercher)

Tyler Technologies – New World Enterprise CAD

NexLog DX-Series communications recorders offer optional integration with Tyler – New World Enterprise CAD.

Eventide Application Note – Tyler Technologies New World Enterprise CAD

Southern Software CAD

NexLog DX-Series communications recorders offer optional API’s for recorder integration by Southern Software CAD.

Eventide Application Note – Southern Software CAD

GeoConex CAD

NexLog DX-Series communications recorders offer optional integration with GeoConex CAD.

Please Contact Eventide for additional information.

Hexagon CAD

NexLog DX-Series communications recorders offer optional integration with Hexagon CAD.

Please Contact Eventide for additional information.

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Designed, Assembled and Supported in the USA

NexLog DX-Series communications recorders and software applications are developed and maintained in the USA by Eventide’s highly-talented engineering team – assuring prompt responses to changing market needs and customer requirements. In addition, all NexLog DX-Series recorders are assembled, tested, and supported at our New Jersey USA production and support facility.