Technical Support for Eventide Communications Recording Products

You may use the form below to submit a Technical Support request for CALL RECORDER products.  Or you may contact us via telephone for CALL RECORDER Technical Support; please call: + 1-201-641-1200  (Dial 6, wait for the prompt and then dial 2)

Eventide offers in-warranty and out-of-warranty “return-to-factory” repair services for the following current and recent Eventide call recording products:

  • NexLog 740 DX-Series Recorder
  • NexLog 840 DX-Series Recorder
  • NexLog EXP Recorder
  • NexLog EXP-M Mobile Recorder
  • Eventide Secure Edge Capture Device
  • NexLog 740 Recorder (original series)
  • NexLog 840 Recorder (original series)

An Eventide-issued Return Material Authorization (RMA) is always required prior to sending or delivering any equipment to Eventide.   Please contact Eventide’s Tech Support department to obtain repair cost information and to request the necessary RMA.

(Note: All Studio Gear, Stompbox Products, Plug-Ins and Broadcast Delays are supported by the separate Eventide Audio Division at