Technical Support

Eventide offers in-warranty and out-of-warranty “return-to-factory” repair services for the following current and recent Eventide call recording products:

• NexLog 740 DX-Series Recorders

• NexLog 840 DX-Series Recorders

• NexLog EXP Recorder

• NexLog EXP-M Mobile Recorder

• Eventide Secure Edge Capture Device

• NexLog 740 Recorder (original series)

• NexLog 840 Recorder (original series)

Please use the form below to open a support ticket. You may also contact us via telephone at + 1-201-641-1200  (Dial 6, then 2) between the hours of 7:00 a.m. and 7:00 p.m. ET Monday through Friday, excepting Eventide’s business holidays.

An Eventide-issued Return Material Authorization (RMA) is always required prior to sending or delivering any equipment to Eventide.  Please contact Eventide’s Tech Support department to obtain repair cost information and to request the necessary RMA.