Technical Support for Eventide Communications Recording Products

Eventide offers in-warranty and out-of-warranty “return-to-factory” repair services for the following current and recent Eventide call recording products:

NexLog 740 DX-Series Recorders
NexLog 840 DX-Series Recorders
NexLog EXP Recorder
NexLog EXP-M Mobile Recorder
Eventide Secure Edge Capture Device
NexLog 740 Recorder (original series)
NexLog 840 Recorder (original series)

Please use the form below to open a support ticket. You may also contact us via telephone at + 1-201-641-1200 (Dial 6, then 2) between the hours of 7:00 a.m. and 7:00 p.m. ET Monday through Friday, excepting Eventide’s business holidays.

An Eventide-issued Return Material Authorization (RMA) is always required prior to sending or delivering any equipment to Eventide. Please contact Eventide’s Tech Support department to obtain repair cost information and to request the necessary RMA.

Technical Support

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(Note: All Studio Gear, Stompbox Products, Plug-Ins and Broadcast Delays are supported by the separate Eventide Audio Division at https://www.eventideaudio.com/support)