Advanced Call Center Recording
Audio, radio, and screen capture
Eventide Communications offers advanced call center recording solutions, including the NexLog DX series appliance for on-premises, software virtual recorders, and cloud-based recorders. Our purpose-built Linux recording solutions seamlessly capture every detail of customer interactions across various channels, such as traditional telephony, Microsoft Teams, radio, and more, ensuring comprehensive coverage and accountability. With added speech analytics and AI capabilities, Eventide helps call centers monitor, evaluate, and improve customer service efforts.
The NexLog DX series stands out for its long history of recording high-liability, mission-critical dispatch operations, where it is imperative never to miss a recording. With over 80 integrations, these solutions can integrate with existing infrastructures, including VoIP, Microsoft Teams, Analog, PRI, SIP Trunks, legacy and new switches, and PBXs. This compatibility ensures that your call center adheres to industry standards and maintains high data security and compliance levels using a multi-tenant single “pane of glass” from one vendor.
The NexLog DX series stands out for its long history of recording high-liability, mission-critical dispatch operations, where it is imperative never to miss a recording. With over 80 integrations, these solutions can integrate with existing infrastructures, including VoIP, Microsoft Teams, Analog, PRI, SIP Trunks, legacy and new switches, and PBXs. This compatibility ensures that your call center adheres to industry standards and maintains high data security and compliance levels using a multi-tenant single “pane of glass” from one vendor.
Speech Factor AI
Eventide's innovative Speech Factor AI tool provides insights into customer interactions by transcribing and analyzing calls for real-time feedback. Call centers save time, maintain high service standards, and identify training opportunities with this automated speech analytics and transcription service option for users of NexLog DX-Series recorders.
Features:
- Multiple languages
- Real-time phrase spotting with alerts
- Word and phrase search across selected calls
- Audio Transcription
- Transcription Export
The NexLog DX series can also integrate with third-party AI tools. Using NLP and machine learning, third-party AI integrations can detect complex patterns and trends in call data, enabling call centers to anticipate customer needs, tailor responses, and proactively address potential issues.
Features:
- Multiple languages
- Real-time phrase spotting with alerts
- Word and phrase search across selected calls
- Audio Transcription
- Transcription Export
The NexLog DX series can also integrate with third-party AI tools. Using NLP and machine learning, third-party AI integrations can detect complex patterns and trends in call data, enabling call centers to anticipate customer needs, tailor responses, and proactively address potential issues.
Beyond Telephony
High-density screen capture capabilities record screen activities alongside voice communications for quality assurance and training, offering a complete view of customer interactions. The Reporting Engine turns data into actionable insights with customizable reports on call volume trends, agent performance, and customer satisfaction, empowering managers to make informed decisions.
A Comprehensive Recording Solution
Eventide's comprehensive recording solution covers multiple communication channels, including audio, radio, and screen capture. CloudSync provides secure, accessible storage and management of call data, ensuring compliance and easy data retrieval. These scalable solutions support business growth, accommodating increasing call volumes and service channels.
Eventide Communications' call center recording systems are essential for quality control, legal defensibility, and customer satisfaction and are suitable for small and large enterprises. Learn more about how these technologies, including Microsoft Teams recording integration, can enhance your call center's capabilities.
