Feature Spotlight:

Critical Insights AI – Live View

What's Happening Across My Center?

Know in Real Time.

Supervisors are responsible for every shift, every telecommunicator, and every critical event, but the information they need is often spread across multiple screens and systems.

Live View, a feature of Critical Insights AI, gives supervisors real-time visibility into communications center activity by answering one simple question:

What's happening across my center right now?

From a single interface, Live View provides immediate visibility into communications center activity, creating a real-time operational view of the entire center. By bringing telephony and radio communications together in one place, Live View helps supervisors monitor operations, support personnel, and make informed decisions as events unfold.

Critical Insights AI includes multiple applications that support different supervisory and operational workflows. Live View provides supervisors with real-time visibility into communications center activity. Other applications, including SuperWatch AI, provide AI-assisted monitoring and analysis to help supervisors identify activity that requires additional attention.

Your Shift at a Glance

Live View provides an at-a-glance operational summary that helps supervisors quickly understand the current state of their communications center without switching between applications.

Monitor key information, including:

• Live operational summaries showing active workload, current communications center activity, and real-time stress exposure.
• Active call breakdowns across the communications center.
• Live notifications and activity alerts for developing events.
• Real-time transcription across both telephony and radio communications.
• Live translation that helps bridge language barriers in real time, supporting consistent emergency response regardless of the language a caller speaks.
• Instant Recall for immediate access to live communications across multiple channels.

Supervisors can follow an incident from the initial 911 call through dispatcher communications and radio traffic from responding units, creating a complete operational picture as events unfold. Rather than piecing information together across multiple systems, Live View keeps developing incidents visible from beginning to end.

Instead of asking, "What's happening?" supervisors already have the answer.

Support Your Team While the Shift Is Still Happening

Effective supervision happens in real time.

Live View gives supervisors greater awareness of developing situations, helping them recognize changing workloads, identify personnel who may need additional support, and stay connected to communications center activity throughout the shift. Instead of waiting for issues to become apparent after the fact, supervisors gain continuous operational awareness that helps ensure important activity receives timely attention.

Whether monitoring workload, following active incidents, or keeping pace with radio traffic, supervisors have the information they need to respond sooner, allocate resources effectively, and support their teams when it matters most.

A Smarter Way to Supervise

Live View helps supervisors spend less time searching across systems and more time leading their teams.

• Stay informed through a single operational view.
• Monitor shift activity without switching between systems or screens.
• Respond more quickly to developing situations.
• Improve situational awareness across the communications center.
• Support personnel with greater confidence.

It's another way Critical Insights AI extends Eventide's From Recording to Intelligence approach, turning trusted communications into meaningful operational awareness.

Request a Demo

See how Live View helps supervisors answer the most important question in any communications center: What's happening across my center right now?

Schedule a personalized demonstration to see how Live View delivers the real-time visibility supervisors need to support personnel, strengthen operations, and make informed decisions with confidence.