Eventide Communications Launches ImpactCX, Its Contact Center Recording and Intelligence Platform
Eventide Communications today announced the launch of ImpactCX, its unified communications intelligence platform delivering 100% interaction capture, automated workflows, and instant access to operational insights in UCaaS and CCaaS environments.
The platform brings compliance recording, automated quality management, conversation intelligence, AI-powered insights, employee training, screen recording, reporting, and operational visibility into a single solution.
By automating time-intensive tasks in contact centers and back-office operations—including QA workflows, data retrieval, and administrative processes—ImpactCX uses the power of AI to help increase operational capacity, enabling teams to focus on high-value, high-impact work that requires human expertise.
