Call Center Recording Solutions
Call Center Recording
Advanced Call Center Recording for Centers of All Sizes
Your Full Ecosystem Recorder
Eventide Communications delivers advanced, secure, and reliable recording solutions designed to meet the high demands of modern call centers. Built on the same proven Linux-based platform trusted by thousands of 911 and mission-critical dispatch centers, our NexLog DX-Series full ecosystem recorders provide call centers of all sizes with powerful tools for compliance, customer service, legal defense, and quality assurance.
NexLog DX-Series recorders offer seamless integration with Microsoft Teams, Cisco Unified Communications Manager, Avaya Aura, and many other telephony platforms. Eventide systems also support screen recording and radio communications – allowing call centers with security or facilities operations to consolidate their recording infrastructure under one system.
“The series stands out for its comprehensive integration capabilities, allowing call centers to merge telephony communications with operations or security centers that may utilize radio or other communication systems, ensuring a unified recording solution across platforms.”
— Brad Basile, COO of Eventide Communications
Meeting Your Operational Needs With 100+ Integrations
Advanced AI Data Analytics and Process Automation
Critical Insights AI is Eventide’s comprehensive artificial intelligence suite, built to improve call center efficiency and automate repetitive tasks. This AWS-powered platform fully integrates with NexLog DX-Series solutions to enhance your team’s ability to find, analyze, and act on call data.
Critical Insights AI Includes:
- Research Assistant – Filter, search, and summarize calls using voice commands or contextual queries
- QA/QM Assistant – Automate evaluations with built-in forms and real-time scoring
- Supervisor Assistant – Generate reports on call types, agent activity, and stress levels for operational insight
Secure, Compliant, and Scalable
Eventide systems are built on a hardened Linux platform, ensuring high availability and security without the licensing overhead associated with commercial OS solutions. Whether your contact center needs to meet regulatory compliance, improve agent performance, or maintain detailed documentation for quality control, Eventide delivers.
System Benefits:
- AES-256 encryption and TLS security
- Secure multi-tenant user access
- Intuitive browser-based MediaWorks DX interface
- Advanced auditing and logging for compliance and chain of custody
Trusted Support and Reliability
With over 50 years of recording innovation, Eventide’s solutions capture, record, and archive all calls, video, and screen activity with unmatched reliability to the call center space. Eventide's trusted dealer network provides local support, rapid response, and tailored implementation of recording solutions that scale to your needs.
