List of Available Report Block Types:
- Agent Login Detail Per Agent
- Agent Login Detail Timeline
- Agent Login Detail- All Users
- Agent Login Summary Order By Num Logins
- Agent Login Summary Order By UserName
- Agent Login Summary Order by Time
- All Recorder Active Alarms
- Unacknowledged Recorder Alarms
- Recorder Alerts and Alarms
- High Priority Recorder Alerts and Alarms
- Archiving Activity Chart
- Archiving Activity Table
- Count of Unarchived Call Records over Time
- Most Commonly Played Back Channels Excluding Screens
- Most Commonly Played Back Channels for Playback Time
- Most Commonly Played Back Channels for Recording Time
- Audit Count for Screen Capture – Most Commonly Played Back Screen Channels
- Detailed Playback Audit by Access Time (Exports Only)
- Detailed Playback Audit by Access Time Sorted by User
- Detailed Playback Audit by Access Time
- Detailed Playback Audit by by Access Time w/ Player
- Detailed Playback Audit by Recording Time
- Detailed Playback Audit by by Recording Time with Player
- 20 Busiest Hours
- Total Recorder Busy Channels over Time
- Total Recorder Channels Busy over Time by Type
- Call Counts by Agent
- Call Counts by Type
- Call Counts by Channel
- Call Activity Summary by Channel (Table only)
- Call Activity Summary by Channel
- Completed Evaluation Count Per Agent
- Completed Evaluation Count Per Evaluator
- Configuration Changes – All Recorder Configuration Changes Audit Details
- Configuration Changes – Failed Attempts Recorder Configuration Changes Audit Details
- Configuration Changes – Recorder Configuration Change Audit Details
- Configuration Changes – Users and Permissions Recorder Configuration Change Audit Details
- Database Record Info – Graph Records in Database by Day
- Database Record Info – Table Records in Database by Day
- Duration Outliers – Chart Exceptionally Short and Long Recordings
- Duration Outliers – Table Exceptionally Short and Long Recordings
- Evaluation Scores over Time – Overview Evaluation Scores
- Evaluation Scores over Time per Agent
- Evaluation Scores over Time per Evaluator
- Evaluation Scores over Time per Form
- Evaluations Analysis- Overall Trend Evaluations Analysis
- Evaluations Analysis- Questions by Agent Evaluations Analysis- Trends per Agent per Question
- Evaluations Analysis- Questions by Evaluator
- Evaluations Analysis- Trends per Evaluator per Skill
- Evaluations Analysis- Trends Per Skill Combined
- Evaluations Analysis- Trends per Skill
- Evaluations Analysis- Trends per Agent
- Evaluations Analysis- Trends per Agent per Skill
- Evaluations Analysis- Trends per Evaluator
- Evaluations Analysis- Trends per Evaluator per Skill
- Evaluations Analysis- Trends per Question Combined Evaluations Analysis- Trends per Question
- Evaluations Grid – Evaluations
- Performed (Failures Only)
- Evaluations Grid – Sort by Agent
- Evaluations Performed
- Evaluations Grid – Sort by Date
- Evaluations Performed
- Evaluations Grid – Sort by Evaluator
- Evaluations Performed
- Intra Group Evaluation Scores
- Default Intra Group Evaluation Score Trends
- Evaluation Scores Trend – Per
- Agent Agent Skills Score Trends
- Evaluation Scores Trend – Per Skill
- Group Agent Skills Score Trends
- Call Grid – Calls Over 15 Minutes
- Call Grid – Protected Calls Only
- Call Grid – Default Detailed
- Recording Activity
- Calls with Notes Attached Grid
- Incidents Created – Detail New
- Incidents Created
- Incidents Created – Summary New
- Incidents Created
- Evaluations Grid – Evaluations
- Performed (Failures Only)
- Evaluations Grid – Sort by Agent
- Evaluations Performed
- Evaluations Grid – Sort by Date
- Evaluations Performed
- Evaluations Grid – Sort by Evaluator
- Evaluations Performed
- Intra Group Evaluation Scores
- Default Intra Group Evaluation Score Trends
- Evaluation Scores Trend – Per Agent Agent
- Skills Score Trends
- Evaluation Scores Trend – Per Skill
- Group Agent Skills Score Trends
- Call Grid – Calls Over 15 Minutes
- Call Grid – Protected Calls Only
- Call Grid – Default Detailed
- Recording Activity
- Calls with Notes Attached Grid
- Incidents Created – Detail New Incidents Created
- Incidents Created – Summary New Incidents Created
