Upcoming Webinar
From Scores to Support: QA That Builds Stronger Teams
September 24, 2026 | 1-2 PM ET | Earn 1 CDE
Webinar Overview
Traditional quality assurance programs often focus on a score, an evaluation, or a compliance metric. But what happens when quality scores start to decline? Is it a performance issue, or is there more to the story?
On September 24, join leaders from 911 emergency communication centers for a discussion on how agencies can take a holistic approach to quality assurance by viewing the entire headset hero journey. By combining automated quality reviews, stress indicators, difficult-call identification, coaching insights, and wellness data, leaders can better understand the factors that impact performance and resilience.
Learn how modern AI-powered tools help uncover trends, provide meaningful context, recognize excellence, and support employees before burnout becomes a crisis.
Webinar attendees will gain insights into trends that may be affecting performance beyond traditional QA scores.
Learn How To:
- Use automated quality assurance and analytics to review more interactions and gain important context.
- Connect quality, coaching, recognition, and wellness into a proactive support strategy.
- Transform quality programs from compliance exercises into tools that support the people behind the headset.
When we move beyond the checkbox, quality becomes a catalyst for coaching, recognition, wellness, and retention.
Who Should Attend:
911 professionals, including telecommunicators, supervisors, and center managers.
Panelists:
Monica Million
CEO, Million Consulting Services
Heather Cressall, ENP, CMCP
Communications Supervisor at Los Altos Police Department
Moderator:
Casey Rives
Client Solutions Consultant, Eventide Communications LLC.
