ECC Leadership & AI: Smarter Decision-Making for a Stronger 911 Center First | APCO Webinar
May 15, 2025
1 PM EST
Webinar Details
Date: May 15, 2025
Time: 1 PM – 2 PM EST
Sponsored by: Eventide Communications
CDEs Earned: 1
Panelists:
• Will Frasier – Principal Data Science Manager, Microsoft
• Matthew Schwartz – CTO, Eventide Communications
• Monica Million – CEO, Million Consulting Services
Sponsored by:
Registration is free for APCO members!
Non-members can join at no cost using code “Eventide515” and selecting “sponsor” as the registration type.
About This Webinar
Everywhere you turn, there’s talk of AI—but how do you separate real innovation from tech that just adds noise? With AI products flooding the market, it’s easy to feel overwhelmed when searching for solutions that truly address the biggest challenges in ECCs today—chronic understaffing, time-consuming administrative tasks, and the growing need for effective wellness planning. The key isn’t just adopting AI; it’s choosing the right tools to support your team and improve operations.
Join AI industry research experts and Eventide Communications as we cut through the buzz and explore how AI is already making a difference in emergency communications. From automating routine tasks to improving QA processes and workload management, AI has the potential to reduce stress and boost efficiency. But with new technology comes important questions — how do we ensure AI is reliable, secure, and truly beneficial for our teams?
In this panel, we’ll provide a clear framework for understanding AI, share real-world ECC applications, and offer strategies for integrating AI in ways that empower both supervisors and frontline staff. Whether you’re an AI expert or just beginning to explore its possibilities, this session will give you the knowledge and confidence to make informed decisions that strengthen your 911 center.
Panelists
Matthew Schwartz
Matthew Schwartz is the Chief Technology Officer at Eventide Communications, where he leads the design and development of mission-critical recording solutions deployed across public safety, air traffic control, and defense organizations in over 49 countries. With over two decades of experience in engineering and systems architecture, Schwartz brings deep technical expertise in real-time Linux environments, high-volume multimedia processing, and complex telephony protocols, including VOIP, RTP, and SIP. He is the principal architect of Critical Insights AI, Eventide’s AI-powered platform designed for public safety agencies. This advanced suite integrates seamlessly with Eventide’s NexLog DX-Series recorders to deliver automated quality assurance, telecommunicator stress monitoring, and real-time transcription, equipping 911 centers with intelligent tools that improve operational performance and support frontline personnel. Schwartz continues to lead Eventide’s innovation strategy, ensuring the company’s solutions remain secure, scalable, and aligned with the evolving needs of mission-critical communications.
Will Frasier
Will Frasier is a Principal AI Research Architect at Microsoft Azure. He produces artificial intelligence architectures that enhance operational efficiency and advance sustainability within data center environments. His expertise spans large-scale system design, ML DevOps, and user behavior analytics, focusing on reducing carbon impact through smart resource management. A two-time Microsoft Hackathon winner, Frasier is recognized for applying emotion recognition and sentiment analysis to real-world applications. His work reflects a results-driven approach to AI innovation, showing how advanced technologies can optimize system performance, reduce energy consumption, and support strategic decision-making in complex computing environments.
Monica Million
Monica Million is CEO of Million Consulting Services and a veteran in emergency communications with over 25 years of industry experience. Her career began as a 911 telecommunicator and evolved into executive roles, including the first civilian Deputy Chief of Services at a municipal police department and Executive Director of the Colorado 9-1-1 Resource Center, supporting 86 centers statewide. Million was the 9-1-1 subject matter expert for the Amazon Web Services Justice and Public Safety Team, where she was instrumental in deploying solutions in ECCs to help mitigate staffing shortages, analyze dispatcher mental wellness, and ultimately save lives. A former National Emergency Number Association (NENA) President and NENA Hall of Fame Award recipient, Monica remains a leading voice in public safety innovation and interagency collaboration.
Registration is free for APCO members!
Non-members can join at no cost using code “Eventide515” and selecting “sponsor” as the registration type.
