Autauga County 911 Achieves Operational Excellence with
See how Autauga County 911 in Alabama is using Critical Insights AI and the NexLog DX Recording System to strengthen quality assurance, support training, improve consistency across shifts, and prepare for higher operational accountability.
The case study below showcases Autauga County’s AI deployment experience and how they approached quality assurance, training, and operational oversight with a clear goal: to raise standards across the center.
Autauga County 911 Director Becky Neugent, CPE, describes why the agency adopted Critical Insights AI, how the platform supports review of 100 percent of calls, and why tools such as AI-assisted search, documented coaching, and training simulation are helping build a stronger foundation for performance and accountability.
“Our goal is to become the best 911 center in the state of Alabama.”
- Becky Neugent, CPE, Director, Autauga County 911
Download to learn how Autauga County 911 is using Critical Insights AI to:
- Support QA across 100 percent of calls
- Give trainees immediate feedback with training simulation
- Improve consistency across shifts
- Strengthen call search, retrieval, and documentation readiness
- Redirect supervisor time toward coaching and improvement
Installed and supported by Quality Recording Solutions (QRS)
This Critical Insights AI deployment was installed and supported by Eventide Communications Premier Partner Quality Recording Solutions, which provides implementation expertise and support to public safety agencies throughout the southern United States. Founded in 2001, QRS specializes in mission-critical communications recording solutions for 911 centers, public safety agencies, and government organizations.
Please complete the form to access the Autauga County 911 case study and see how the agency is using Critical Insights AI to strengthen training, quality assurance, and operational readiness.
