Feature Spotlight:
Critical Insights AI – Training Simulator
Eventide Communications’ Critical Insights AI Training Simulator delivers a realistic and interactive training platform for 911 telecommunicators. Built specifically for Public Safety Answering Points (PSAPs), the 911 training simulator offers a dynamic environment where trainees can practice real-world emergency scenarios and receive immediate, automated feedback on their performance without impacting live operations. Designed for use in new candidate interviews, new hire onboarding, and ongoing staff development, it helps PSAPs reduce recruiting and training time, improve retention, and maintain protocol compliance across all disciplines – police, fire, and EMD.
Train Faster with Realistic 911 Simulator Practice
The Critical Insights AI Training Simulator offers infinite practice calls for 911 dispatcher training. Whether your agency needs new hires to rehearse police dispatch protocols or train on high-acuity emergency medical calls, the Training Simulator provides a controlled space for skill development using your agency’s actual QA forms.
- Dynamic Caller Simulation: Eventide’s AI acts as the distressed caller and responds to dispatcher questions in real time.
- Authentic Training Scenarios: Simulate agency-specific protocols using scripted, custom-designed call situations, or adaptations of actual 911 calls.
- Real-Time Scoring and Feedback: The integrated QA Assistant evaluates calls and provides immediate feedback via police, fire, or EMD forms within seconds of call completion.
Train for the Rare and the Routine
The 911 simulator supports continuous learning for all staff, not just new hires. Agencies can use it to prepare for events that rarely occur but require flawless execution, including:
- Active shooter scenarios
- Aviation emergencies
- Tornadoes and natural disasters
- Flood response
Routine protocols and rare scenarios can be practiced with the same system, supporting training versatility and improving readiness.
Performance Visibility and Progress Tracking
Supervisors and trainers can monitor telecommunicator performance and progression through each scenario. With access to audio, transcripts, and QA evaluations, they can adjust training paths as needed. Supervisors can:
- Modify or create new scenarios based on call center needs
- View detailed performance scores for each call
- Identify strengths and weaknesses in protocol execution
Pair with E-Learning for a Complete Training Solution
Combine the Training Simulator with E-learning modules to deliver a comprehensive, cost-effective approach to onboarding and staff development. The simulator reinforces classroom instruction with hands-on experience and bridges the gap between theory and field-readiness.
