Supporting Mental Wellness in Public Safety Communications
Awareness · Education · Resources · Technology
Supporting Staff. Caring for People.
Telecommunicators, center managers, and supervisors are the backbone of emergency response. With critical staffing shortages at public safety answering points across North America, these professionals are under immense stress and pressure as they manage life-or-death situations, ensure rapid emergency response, and maintain operational efficiency.
The relentless demands of the job can lead to burnout, reduced retention, and increased mental health challenges. Eventide Communications is committed to supporting the well-being of all public safety communication professionals by providing awareness, education, resources, and technology designed to ease workload burdens and support mental wellness in the workplace.
The relentless demands of the job can lead to burnout, reduced retention, and increased mental health challenges. Eventide Communications is committed to supporting the well-being of all public safety communication professionals by providing awareness, education, resources, and technology designed to ease workload burdens and support mental wellness in the workplace.
Resources and Tools for Mental Wellness
Eventide Communications is dedicated to empowering public safety professionals with information and tools to manage stress and prevent burnout. This hub provides access to:
Upcoming Events
Expert panels, webinars, and workshops led by industry professionals.
Articles
In-depth content on mental wellness in public safety.
Technology for Preemptive Care: Retention Starts with Support
Supervisors and center managers must balance supporting their teams while optimizing resources in understaffed centers. It’s time to leverage technology to ease these burdens. Eventide’s Critical Insights AI provides leaders with real-time automation tools to help manage administrative workloads and improve retention.
Highlights:
- Automated QA/QM: Reduces administrative burden, allowing managers to focus on staff support.
- Telecommunicator Stress Level Reporting: Monitor and support teams with real-time insights.
- Training Simulator: Replicate real-life emergency call scenarios in a controlled, educational environment.Â
- Preemtive Care: Identify high-stress call patterns and enable early intervention​ with call type reporting and trending.
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