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APPLICATION NOTE - TEXT to 9-1-1 CAPTURE FOR ZETRON MAX CALL TAKING

Solution Overview:

NexLog recorders can be configured to capture Text to 9-1-1 interactions that are processed by a Text Control Center (TCC) and handled “in-application” on MAX Call Taking consoles.   An Eventide metadata integration and a dedicated pool of dynamically-allocated IP recording channels are utilized to capture the Text to 9-1-1 interactions.  Playback, instant recall and optional mapping of the captured interactions are supported via the Eventide MediaWorks PLUS software.

Text-Related Metadata Capture:

Metadata about "in-application" Text to 9-1-1 interactions provided to the NexLog recorder from the Zetron LRDI protocol includes:
  • Position ID of the MAX Call Taking workstation at which the Text to 9-1-1 interaction occurred
  • Text message direction (inbound  or outbound) with respect to the PSAP.
  • Receive/Send time (as received at or sent from Call Taker's position)
  • Location metadata and updates (if available)

NexLog Licensing Requirements:

  • NexLog integration license: 911 NENA ANI/ALI Integration (Eventide P/N 209029)
  • One IP voice recording channel for each MAX Call Taking position to capture normal voice calls at the position (Eventide P/N 271052 for the first 8 IP channels, and Eventide P/N 271035 for each additional 8 IP channels).
  • One Text-Only IP channel for each simultaneous Text to 9-1-1 interaction.  For example, a MAX Call Taking system with 8 positions, and that will handle up to 3 simultaneous Text to 9-1-1 interactions per position will require (8 x 3) = 24 Text-Only IP recording channels.  Note that the special Text-Only IP channels for Zetron MAX CT are sold in blocks of 24 channels (Eventide P/N 271173).
Features and capabilities are subject to change.  Check with Eventide Inc. for current information and availability.